No NBN connection. Upstream Flashing

[anthonydurrant]

No internet for a few days have tried reset and leaving the modems off for a while but still the same result. I have check and there are no outages. NBN modem doesn't connect, the upstream light continues to flash.

Modem.

Power on

Dsl off

Internet off

2.4g on

5g on

Wps off

Phone off

Phone 2 off

Wan on

Lan1 on

NBN

Power on

Downstream on

Upstream flashing

Online off

[AsafL]

Hi Anthony,

This sounds like an NBNCo issue and we will need to raise a ticket to them. Before we do that can you please confirm the the NBN NTD (network termination device) has got the coax cable tightly secured on both sides (the wall plate side and the NTD side).

Regards,

[anthonydurrant]

Yes I checked the cables they are all tight.

[AsafL]

Thanks

We are lodging a ticket to NBNCo and we will update you shortly.  

[AsafL]

We have arranged an NBNCo technician to come to your place tomorrow (Saturday) between 1pm-5pm. I can see you were told about it.  They should be able to fix the fault tomorrow.