Internet drop out and slow speed

[ZaraBennett87]

Hi TPG
The internet connection has been extremely unrealiable and it keeps dropping out. There is no internet connection most of the time. This has been happening for nearly 2 weeks.
Could someone from support check my line connectivity and let me know if there are any expected faults? Download speed is 14.2, upload is 0.7.

Thanks,
Zara

[BasilDV]

Hi @ZaraBennett87 

Welcome to the Community!

We've edited your post as it has your customer ID number. Please avoid posting any of your account details on a public thread as it may compromise your account security.

We've checked your account and the status is stable. The modem has been connected since April 2020.

If you are using a WiFi connection, then signal interference is causing the dropouts.

You may start by turning Off the modem for 30 secs., then turn it back On giving it a quick rest.

Then you may improve your home network by following the articles that we've created.

Here are the links:

• Wireless Channel on your modem - what is it and why should I change it?
• Easy Steps to Improve Wi-Fi Connection In Your Home

Stay safe and have a great day.

BasilDV