Internet drop outs and slow speed

[5751599]

Hi,

My Account number is 5751599.

I am having a lot of trouble with internet drop outs (I need to turn my modem on & off everytime I want to use the internet) and speed.

My download speed was 4.1MBps today and upload speed 0.8 MBps. Below is a link to my speed test:

http://tpg.speedtestcustom.com/result/63598460-7e17-11ea-b0b0-c5b173fe6b43

Can you please help to improve my connection.

Kind regards,

Simon

[Ken-C]

Hi there 

5751599,

Welcome to the community,

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you 

kind regards