TPG Community

Get online support

Internet drop outs and slow speed

Highlighted
Level 1

Hi,

My Account number is 5751599.

I am having a lot of trouble with internet drop outs (I need to turn my modem on & off everytime I want to use the internet) and speed.

My download speed was 4.1MBps today and upload speed 0.8 MBps. Below is a link to my speed test:

http://tpg.speedtestcustom.com/result/63598460-7e17-11ea-b0b0-c5b173fe6b43

Can you please help to improve my connection.

Kind regards,

Simon

1 REPLY 1
Moderator
Hi there 
 
 
 
 
 
 
 

 

 

Welcome to the community,

 

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you Smiley Happy

 

 

kind regards