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Internet drop outs

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Level 1b

 

We currently hold an ADSL2+ Home Phone bundle. Over the past week or so, our internet has been dropping out on a regular basis (especially at night). We have tried everything to remedy this issue (e.g. restarting modem, move modem, etc.) and it has not been solved. Is there an issue with TPG's connection which could be causing this?

 

1 REPLY
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Moderator

Good day @ncardone93,

 

Welcome to TPG Community!

 

We understand that you were able to contact our Tech team and the issue was escalated to our Engineering team for further investigation since they've detected a fault on the line. Our Engineers were able to lodged this with Telstra and have told us that their Technician will look into resolving the issue between yesterday until the 24th of March. You are not required to be on the premises.

 

Further updates will be given by our Engineering team.

 

Let us know should you require any assistance.

 

Kind regards,