Internet drop outs

[ncardone93]

We currently hold an ADSL2+ Home Phone bundle. Over the past week or so, our internet has been dropping out on a regular basis (especially at night). We have tried everything to remedy this issue (e.g. restarting modem, move modem, etc.) and it has not been solved. Is there an issue with TPG's connection which could be causing this?

[BasilDV · Accepted solution]

Good day @ncardone93,

Welcome to TPG Community!

We understand that you were able to contact our Tech team and the issue was escalated to our Engineering team for further investigation since they've detected a fault on the line. Our Engineers were able to lodged this with Telstra and have told us that their Technician will look into resolving the issue between yesterday until the 24th of March. You are not required to be on the premises.

Further updates will be given by our Engineering team.

Let us know should you require any assistance.

Kind regards,

[samabbs80]

We are have the same problem. Very frustrating, especially when it comes to doing homework with the kids after school.

[BasilDV]

Hi @samabbs80,

Welcome to TPG Community!

We've tested the line and was not able to detect any fault within the NBN network.

We've reset the connection remotely in order for us to start fresh.

Please observe your service and get back to us if the service will keep on dropping.

Regards,

BasilDV