Internet dropping out - FTTB Bondi Junction NSW

[jacobk82]

Hi,

I'm just wondering if there are any faults in Bondi Junction with NBN/fibre connection? For the past week our internet keeps dropping out intermittently. I have been restarting the modem each time but I've noticed even if I don't restart it, it will come back online. Drop-outs usually last around 30 seconds to 1 minute. Last night it was happening every 2-3 minutes for about 3 hours.

Thanks

[Ahra_G]

Hi @jacobk82, 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages.

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection

Let us know if we can be of any assistance.

Thanks!