Internet dropping out

[Chivers11]

Wondering why our internet has been dropping out several times a day. This has been ongoing for over a week. It’s very frustrating when this occurs whit we are watching live sports and downloading files.
Grateful if you can assist please.
Thank you.

[Ahra_G]

Hi @Chivers11,

There are different types of dropouts that you may experience:

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

3. Dropouts caused by ongoing outage in your area.

Please send in your Customer ID or account number via private message so we can do remote tests on your line.

Thanks! 

Ahra_G

[Mario120]

Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers. MIBridges Login