TPG Community

Ask, answer and talk about our products

Internet drops out

Level 1a
For the past 3 nights at 12pm on the dot my internet drops out and dosen't come back for hours?
1 REPLY
Moderator

Hi @jojo1173,

 

Welcome to the community!

 

I was able to pull up your account using your community details.

 

I ran initial tests on your service and it shows connected for 14h 22m and no dropouts occurred on the line.

 

I'd like to know on which device(s) you experience dropouts.

 

Regards,