Internet has stopped working! Account is paid - why no service?

[dorothysproul]

Very poor service from TPG - please FIX THIS ASAP.  NBN says they have no issue.  So please tell me why the internet is down again in Frenchs Forest!

[Angeli]

Hi @dorothysproul, 

Let's check on your service status. Send us a private message with your TPG customer ID or username and we'll take it from there. 

How do I private message (PM) in the community
 

Regards, 

Angeli