Internet is dead

Level 4
Since 1pm my NBN is dead. I have done all the usual troubleshooting, but nothing has worked. If I log into the router it says internet not available.

On the router, the power light is on. WAN light is flashing. Internet light is out. WLAN light is flashing.

Can someone help me please? Thanks so much.

Hi @IamJaneS,


We have checked the status of your connection and it appears to be up and running for more than 18 hours now.


If you're still having issues, please let us know so we can have a specialist contact you for assistance.


Thank you.