Hi @Sagemcom
Have you checked if your service is affected by an outage?
If not, check it here.
If you are not affected by an outage, what troubleshooting have you tried so far?
Was it working fine before or it's a new account?
Check the troubleshooting on the article here:
5G Home Broadband - Troubleshooting No Connection
Let us know how it goes.
BasilDV
