No option to amend birthday on Update Contact & Payment Details page

[juliekim72]

I have just been informed by a TPG officer that he cannot access my account, due to my birthday not being a match to the date that is saved in the system. I tried to update/change my birthday on the "Update Contact & Payment Details" page on the website, however the option (usually found under Fax) is not there. Could someone please let me know what I need to do to correct my birthday. Thank you.

[BasilDV]

Hi @juliekim72 

This change will require to be requested to our Privacy team.

Please send us a private message with your account details for assistance.

BasilDV

[juliekim72]

Hello, thanks for your reply.

How do I send a private message to you/Privacy?

When I click on your name, there is no option to send a private message.

Thank you.

[BasilDV]

Hi @juliekim72 

Try to check if the private message button is now available after refreshing your account.

BasilDV