Internet is not working

[Bayly1989]

We had our NBN internet connected just over a week ago and all of a sudden there is no internet. The light above ‘internet’ is not green. I have made sure all cords are connected properly and tried turning it off and on again but to no prevail.

[Will]

Hi @Bayly1989

Welcome to the Community!

I checked your records through your community details. It seems like your service right now is working for at least 4 hours. Would you be able to confirm from your end?

If you're still having issues, let me know so we can check it further.

Regards,

[RajenS]

Hi 

   Got your details now,  what's your best contact number to call  you 

Thanks 

Rajen