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Internet is not working

Bayly1989
Level 2
We had our NBN internet connected just over a week ago and all of a sudden there is no internet. The light above ‘internet’ is not green. I have made sure all cords are connected properly and tried turning it off and on again but to no prevail.
2 REPLIES 2
Will
Moderator

Hi @Bayly1989

 

Welcome to the Community!

 

I checked your records through your community details. It seems like your service right now is working for at least 4 hours. Would you be able to confirm from your end?

 

If you're still having issues, let me know so we can check it further.

 

Regards,

RajenS
Moderator

Hi 

   Got your details now,  what's your best contact number to call  you 

Thanks 

Rajen