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Internet is not working

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Level 1b
We had our NBN internet connected just over a week ago and all of a sudden there is no internet. The light above ‘internet’ is not green. I have made sure all cords are connected properly and tried turning it off and on again but to no prevail.
2 REPLIES 2
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Moderator

Hi @Bayly1989

 

Welcome to the Community!

 

I checked your records through your community details. It seems like your service right now is working for at least 4 hours. Would you be able to confirm from your end?

 

If you're still having issues, let me know so we can check it further.

 

Regards,

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Moderator

Hi 

   Got your details now,  what's your best contact number to call  you 

Thanks 

Rajen