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Internet is not working

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Level 1c
Hi
My internet has stopped working, I have rebooted and only 2lights on the modern come up. I need the internet for work can we fix this ASAP
5 REPLIES 5
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Moderator

Hi @Daphne06

 

For customers experiencing any issues with their ADSL/NBN service, we recommend the best thing to do first is check if there's an outage on the network.

 

We have created this article that can guide you on How to Check for NBN Network Outage and may check our Service status page.

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn/troubleshooting , https://www.tpg.com.au/support/problems_connect_internet.php

 

Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.

 

Thanks,

Karl

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Level 1c
Hi Karl
I have tried everything and I can’t call the number to speak to someone it just keeps hanging up.. can you please check my internet I have work that I have to do and it’s very important
Thanks
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Level 3
Hello, I’ve also had issue with my internet recently and I was able to reach them by emailing helpdesk@tpg.com.au for an issue ticket and then contacting techops@tpg.com.au and I also messaged +61 416 906 330 about my issues in which they did reply. I hope you can reach out to them soon and these contacts helps you as it had worked for me. Good luck
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Level 2

It's not NBN outages, it's your ** service. As soon as I swtiched my HFC to another NBN provider it worked fine again.

 

Everyone around here is having to move providers to get their internet working again. And yet TPG keeps billing them.

 

 

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Level 1c
I don’t have NBN