Hi @seanprowse
Welcome to TPG Community!
We were able to locate your account using your community details and understand that you were able to speak with our Tech team earlier.
They've detected that the modem is not authenticating with the NBN server because the UN and password saved on it is incorrect. They've guided you on how to configure the modem and the service started working.
Should you require further assistance, please let us know.
Regards,
BasilDV
