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Internet issues again with TPG FTTB (non NBN)

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Level 3

Hi again, unfortunately few months later the problem is occurring again. I get randomly disconnected once in a while. I started with once a week and becoming more frequent over time. Now I get randomly disconnected 1-3 times a day. The modem which is TPG supplied would lose sync and disconnect. This is causing me some grief because I rely heavily on MS Teams for collaboration with my coworkers and also presenting to the management ( due to the pandemic and working from home).

Can we organise another visit by the technician or look into the port condition? My setup has remained the same and not changed. When the connection is working I get good speeds and everything works. It just disconnects when it feels like it.

Thanks again team TPG!

1 REPLY 1
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Moderator

Hello davesday,
Thank you for being a part of the TPG Community.
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Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download