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Internet drops out during thunder storm

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Level 1b
Hi

Whenever there is a thunder storm in the area, my internet service drops out.
Once the thunder storm passes, then my internet service comes back online.

Can you please investigate this fault? My address is 44 Robina Drive, Hillsborough, NSW 2290.

Thanks!
4 REPLIES 4
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Level 1b
My connection type is FTTN
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Moderator

Hi there chadcoutman,

 

Welcome to the community,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you Smiley Happy

 

kind regards

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Moderator

Hi there chadcoutman,

 

I have conducted testing on your NBN FTTN service and determined given my findings ive chosen to escalate your issue for further investigation.

 

Please feel free to contact me in the mean time if you have any further queries or concerns, we should be in contact soon Smiley Happy

 

All the best

 

kind regards

 

 

 

 

 

 

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Level 1b
Any feedback yet?

The weather has turned bad here this morning and my internet has dropped out again.