I have tried to Chat with Tech Support for the last week and the page is always down, no field or info to enter into a chat.
I have phoned 9850 0800 and 131423, always engaged over 50 min on hold so far today.
My upload speed is only 0.5 and is very slow to upload and whenever I upload the download slows down and then stops.
Could you please call me on (number on my account) or email any instructions if I need to amend something.
Kind Regards, Keep Safe
Tel as per my account
This is not resolved yet, I accidently tciked "accept as solution" and cannot undo.
I just want some help.
one and 1/2 hours on the phone and still nobody answered.
TPG used to be customer focused, I am so disappointed.
I have noted that your plan is 12/1 Mbps so in your case upload speed is only 1 Mbps so if any of your device trying to upload data that straight away slowing your network so i suggest better to tyry only one device for testing of speed test.
see below link for troubleshooting.
If still experiance slow connection then go for hard reset of router and then reconfigure it. I believe you are using Netcomm NF12 router.
see below link and steps for manuel configuration of nf12 router.
IF you want then you can upgrade plan as well from 12/1 Mbps to 50/20 Mbps
Thank You for the info but that does explain when at a upload speed of 0.6 it slows my download to the point it eventually stops.
I can accept a slow upload but not when it cancels my download if that makes sense.
I will review the plan and see if I am getting value for money.
Thank you for your prompt assistance, keep safe.
I suspect below possible reason for slow connection
What is the upload speed on the NBN12 plan. I cannot see the upload speeds on the plans only download speeds.
Has my current plan be supersueded?
I have had this issue for a longtime and reset the modem many times with no improvement. downloads always stop when uploading, even after modem resets.
Any other ideas?
Thanks for your assistance
NBN12 plan has 12 Mbps for download and 1 Mbps for upload speed.
Once you change your plan it will supersede your old plan. you can upgrade your plan via MY TPG application from moible phone which is available from applestore(iphone user) and playstore( android user)
In your case your modem is old could be that might creating problem so if you want then i can arrange new FTTP AC1200 Wireless Dual Band Gigabit Router - Archer C1200 in exchange of contract and $10 Shipping fees for it.
I do not want an increase to my monthly bill and I see that NB50 does not include calls.
When I search for the fees for "Pay as you Go" there are no results.
I also am disappointed with TPG service delivery, the chats is not live or working and is not user friendly and nobody answers the phones anymore. TPG always provided very good customer delivery in the past.
JayeshP9 your customer service has been exellent and my comments are not a reflection on your customer service.
I will do a review of ISP before I make a final decision.
Kind regards and Keep safe