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Internet issues in rinwood east

lakmalnilanka
Level 2

any issue with NBN internet in Ringwood east area

1 REPLY 1
BasilDV
Moderator

Welcome to the Community @ lakmalnilanka

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-hfc-cable/problems_connect_internet_nbn_hfc

 

In this instance, your service was affected by an unplanned NBN network outage which was caused by a local power outage. This has been resolved after the third party fixed the fault within the power network.

 

BasilDV