Internet keeps dropping out over last few days

[ChrisGilmour]

Dear TPG SERVICE,

Internet at our address has been randomly dropping in and out over last week or so. Very annoying because I have can reset the modem, it generally reconnects, but then drops out. There are currently no NBN outages for my area, on your page, and on nbn website. it's very frustrating.

Can you please investigate?

 Thanks,

Chris

[ChrisGilmour]

Any chance of a reply?

[Ahra_G]

Hi @ChrisGilmour

There are different types of speed issues that you may experience:

1. Speed issues caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

2. Wireless Speed issue this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

3. Speed issues caused by ongoing outage in your area. 

Recent update on the account indicated that the issue is now raised to our Engineering Team for further investigation. 

Please ensure to leave the modem connected and turned on for remote testing purposes. 

Updates will be provided via phone call or SMS. 

Regards,

Ahra_G