Internet keeps dropping out

[javiaussie]

Hi TPG tech support.
I am reaching out to you as we have been experiencing problems since Sunday, 3 September. Our internet connection has been extremely realiable except for a few outages in the past but since last Sunday it keeps dropping out every 20-30 mins. There is no internet connection most of the time. Your chat does not seem to work. Can someone please assist us? A reliable connection is essential to be able to perform work from home and we don’t have it now.

Regards
Javier

[Brayden68]

I've been having pretty much the identical problem from the same date, with the same frequency. It's very frustrating.

[Shane]

Hi @javiaussie & @Brayden68,

I am sad to know that both of the service are having issues. 

There are different types of dropouts that you may experience:

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

3. Dropouts caused by ongoing outage in your area. 

In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community