Internet keeps dropping out.

[Stuey]

Is anyone else (NSW Canturbury-Bankstown/ Inner West) having issues with constant drop outs? The past week I have had to reboot my router multiple times a day just to get the internet to work for a few hours a time.

[BasilDV]

Hi @Stuey

We advise customers to check their location if their service is affected by an outage before performing any troubleshooting.

Check it here: 

• TPG service status
• How to Check for NBN Network Outage

If not, are you using a WiFi or a Wired connection? If via WiFi, then signal interference might be causing the dropouts.

We've created some articles that may help improve your home WiFi network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you still need assistance, shoot me a PM with your TPG username or customer ID number.

BasilDV