Internet keeps dropping out

[JoshuaW]

@RajenS 

Yes thank you, please run the test

Thank you,

Josh

[JonathonL]

Hi Rajen

I’m having the same issue too. Internet is dropping out all the time. I have private msged you.

[RajenS]

Hi @JoshuaW 

    I escalated to the engineering team, and a team member will get back to you soon, 

please check your PM for case number 

Thanks 

Rajen 

[RajenS]

@JonathonL 

   looking at your account now 

Thanks 

Rajen

[RajenS]

Hi @JonathonL 

I can see there are lots of correctable errors coming from your modem, which can cause transfer rate issues (issues with streaming and slow on opening sides).
If u have a spare modem, please try. Also if you are not using homophone,
make sure no filters between modem and socket.

I made some changes on to your line. Hopefully, it will stop connection lost

Thanks
Rajen

[JonathonL]

Thanks rajen.

I don’t have a spare modem.

However your changes seem to have worked and I have internet again. I will keep an eye on it and be in touch if it drops out.

Thanks

[RajenS]

Hi @JonathonL, 

 I m happy to hear that, 

hopefully, you will be alright. 

Thanks 

Rajen 

[Sikawong]

My NBN service starts from this week getting very slow and disconnects every day, it back to normal when I restart the modem, but after few hours it back to slow speed. All light in the modem is working (light is On), just no speed or very slow, I am used NBN 100 plan

[ivo2002]

I am experiencing constant drop outs.

It was patchy from day 1 (Feb install) and it continues to be patchy. 

I need a reliable internet connections to WFH and School kids from Home too!!!

I am on NBN50 and it is just slow. 

Please help!

[ivo2002]

Hi

Could you please look into my service too?

It is very frustrating to have internet drop out in the middle of a teleconference.