Internet keeps dropping out

[ivo2002]

I have ran a test onf 5G and wifi2.4 to get a real comparison.

while there is improvement to the 5G connection I still get speed below 35Mbps  - Disappointing when I'm paying for a 50Mbps   !@#$%^&

Kids are not even streaming (gaming) at the moment, no one is on Netflix, we are all just WFH (browsing, emails, chats) and learning from home (browsing primarily). 

I have not done a test with a LAN cable but I should not have to. My MacBook Pro doesnt even have a LAN port (without having to buy an adaptor). 

What other suggestions do you have?

[RajenS]

Hi @ivo2002 

          I can see your connection pretty stable for the last 8 hours. looks like some firmware update gone through, 

I am monitoring your connection now. 

Thanks 

Rajen 

CallerID: AVC4***************8
20min avg. speed: download 859Kbits/s, upload 4688Kbits/s
Connected at: 2020-04-23 06:20:24
Connected for: 8h 

[ivo2002]

If you check the logs for  the last 24 hours you will see dropouts. 

The last dropout occurred at about 9-9.30pm last night from memory.

Then yesterday through the day I lost internet a couple of times in the 8.30 to 4pm timeframe. I remember cause I was trying to work.

[lococosam]

My internet cannot connect 2 pc internet dropping out
Only 1 pc at the time
Download speed is 97 Mbps but I canot connect 2 device

[lococosam]

I WAS IN STANDBY ON MY MOBILE TO TALK WITH A TECHINCAL ASSISTANT FOR 1Hr and 32 minutes..
Is shame snd ridicolous..

[RajenS]

Hi @lococosam 

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards

[JoshuaW]

Hi Rajeen, 

I have yet to hear from the engineering team regarding my ticket number.

It has been 2 days, will they be in contact soon, or will I have to reach out to them?

Ticket number is in the PM you sent me.

Cheers,

Josh

[RajenS]

Hi @Eooker 

           I made some changes your line, you will see some disconnections during these changes, 

  should be stable now on, 

please send me a PM if still dropping, 

please make sure you are using the grey colour shorter cable from NCD(NBN BOX) to the wall socket, otherwise, possible drops, when Modem handle heavy traffics, especially at night times 

Thanks 

Rajen 

[ivo2002]

Hi @RajenS 

I had another service disruption last night. 

See below picture (18:55 on Thursday 23 April 2020).

[Kmal]

Hi my connection is dropping out - I can’t see the solution