My ticket number is #xxxxxx and I've had 4 days of no internet. Can you please let me know what is happening? Someone said they would call me back yesterday but never heard anything and I haven't been able to get through on the phone. I'm paying for a service that isn't working at the moment!
Welcome to the community!
We are able to locate your account using your given details. We can see that this connection issue has been raised to one of our Provisioning Case Manager. We will chase this up with them and request for immediate feedback tomorrow.