Internet light flashing on modem / no internet

[Kiranmel]

Hi,
My ticket number is #xxxxxx and I've had 4 days of no internet. Can you please let me know what is happening? Someone said they would call me back yesterday but never heard anything and I haven't been able to get through on the phone. I'm paying for a service that isn't working at the moment!
Thanks
Mel

[Kiranmel]

I finally got through on the phone and will be awaiting for a phone call on Monday. Since it will be almost a week of no internet will I get a refund for those days?

[Shane]

Hi @Kiranmel

Welcome to the community!

We are able to locate your account using your given details. We can see that this connection issue has been raised to one of our Provisioning Case Manager. We will chase this up with them and request for immediate feedback tomorrow.

Regards,