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Internet not available

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Level 1b

Since this morning the Internet connection is not working. Is there something wrong?

1 REPLY
Moderator

Hi @qzbpku1995,

 

Welcome to TPG Community!

 

We have located the account using your community details and we were able to check the status of  your connection.

 

The connection is completely down at the moment, possibly due to line issue and we have escalated this to our Engineering Team.

 

One of our engineers will contact you via SMS or phone call to discuss the progression of the case.

 

Should you have a preferred contact number and time, please send it via private message. Thank you.