Internet not conecting

[jraugusto]

Good afternoon.

My internet is out for about 24 hours now.

I tryed every step in the troubleshooting article, but the Internet light on the modem is still off.

Can you guys please help us?

Regeards

[Ken-C]

Hi there             

 Welcome to the community,

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you 

kind regards