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Internet not working, need urgent attention please

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Level 1b
Hi there,

We are experiencing issues with internet since last Friday.

On Friday, we kept being dropping out form internet and taking over 15-20 mins to get connected back on every time when disconnection happened.

The internet has gotten worse starting from yesterday, it has become extremely slow! It takes a very long time to even open a webpage. We have even tried and upgraded our plan but nothing have worked.

We work from home and access to an efficient internet is most important to us, therefore we’d appreciate an urgent attention to our internet issue.

Thank you and best Regards,
3 REPLIES
Moderator

Hi zhaoyang1011

 

Welcome to TPG Community! 

 

Based on an account located, the service has been affected by an unplanned maintenance yesterday but all has already been resolved now. We apologise for the inconvenience caused. 

 

Should you still require assistance, please don't hesitate to let us know. 

 

 

Thanks! 

 

Level 1b
Our internet quality has improved in the arvo with occasional drop out. However, we have lost our internet connection completely again since 5pm and the issue is still going....this situation has been very frustrating and greatly affected our work! We urge this issue to be taken proper care ASAP!

Thank you for your urgent attention.
Moderator

We apologise for the inconvenience this has caused you, @zhaoyang1011.

 

As per checking, NBN Co. has identified a fault on the network yesterday and has engaged field services to rectify the issue. They have replaced some network hardware and your service should be working now.

 

Feel free to drop us a message should you need any assistance. Thank you.