Thanks for raising this matter to our attention and my apologies for the disruption to your service. I've managed to check your account records and it shows here that your issue has been escalated to our Engineering team. Due to the nature of the fault found on the network this case has been forwarded to the NBN Co. I will ask the Engineer handling your case to process a call back today using the contact number on file to discuss the latest update on your escalated.
Hope you're having a great day! I understand that one of our senior Engineers has been in touch earlier and discussed the latest update on your escalated case. We are currently organising a TPG communication technician visit, the Engineer handling your case will contact you directly via phone call or SMS for any important updates.
Thanks for raising this matter and giving us the opportunity to help you. Please don't hesitate to reach out should you need further assistance. For future reference, you may utilise the following links below for some self help options:
Need help online? Please check our self help options located here: http://tpg.com.au/support
Ask, answer and talk about our products! Check out our community page today at https://community.tpg.com.au