TPG Community

Get online support

Internet not working since late night

SOLVED Go to solution
Highlighted
Level 2

Hi all,

 

My internet connection was lost around 1 am and it still hasn't been back. Just wondering if there was a planned maintanence or outage that temporarily disrupted the service?

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator

Hi @Frank 

 

Thanks for raising this with us!

 

There was a maintenance done by NBNCo that started midnight and should have ended by 6AM AEST today. There's a possibility that the maintenance work could have disconnected the line completely, but since there's no outage report from NBNCo, we need to check this further.

 

Our initial tests so far indicate a possible line cut. However, it can also be interpreted that the modem is simply turned off or not connected at this point. Can you confirm the status of the modem lights so we'll know if we can have this issue raised to NBNCo directly at this stage or if additional tests over the phone is required.

 

Regards,

View solution in original post

8 REPLIES 8
Moderator

Hi @Frank 

 

Thanks for raising this with us!

 

There was a maintenance done by NBNCo that started midnight and should have ended by 6AM AEST today. There's a possibility that the maintenance work could have disconnected the line completely, but since there's no outage report from NBNCo, we need to check this further.

 

Our initial tests so far indicate a possible line cut. However, it can also be interpreted that the modem is simply turned off or not connected at this point. Can you confirm the status of the modem lights so we'll know if we can have this issue raised to NBNCo directly at this stage or if additional tests over the phone is required.

 

Regards,

View solution in original post

Highlighted
Level 2

Hi Will,

 

Thanks for the reply. Just figured out why the internet connection hasn't been back. The disconnection was indeed casued by NBN maintanence. But my roommate, trying to reconnect, plugged the modem into a different wall socket during that time. Now have I replugged the modem and the internet is back. Thank you for reminding me to check the modem.

Highlighted
Moderator

Glad to hear that it's now working, @Frank 

 

Don't hesitate to visit us again if you need our assistance. Cheers!

Highlighted
Level 1c

There was a maintenance done by NBNCo that started midnight and should have ended by 6AM AEST today. There's a possibility that the maintenance work could have disconnected the line completely, but since there's no outage report from NBNCo, we need to check this further.



Don't hesitate to visit us again if you need our assistance. auto clicker word unscrambler jumble solver

Highlighted
Level 1b
My internet is not working since last night
Highlighted
Moderator

Hi @merox2019,

 

We ran an initial test to the service it shows no line fault but there is a minimal dropouts last night. The service has been connected for 11m. Please monitor the connection for the next 24hrs and let us know how it will go.
 

Cheers!

Highlighted
Moderator

Hi @merox2019,

 

Our tests show that your modem has been connected for 2days. If you still need technical assistance, do let us know.

 

Regards,

Will

Highlighted
Level 1a

Internet not working since late night

autoclicker