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Internet not working

Alanad
Level 2

Hi there,

 

We currently are having issues connecting to the internet. I have tried all the online trouble shooting recommendations and still nothing. 

 

Can someone please assist?

5 REPLIES 5
Angeli
Moderator

Hi @Alanad

 

Welcome to TPG Community! 

 

Let me have your TPG customer ID or username via private message and I'll check your service status. 


How do I private message (PM) in the community
 

Regards, 

Angeli

Alanad
Level 2
Thanks I just did
Angeli
Moderator

Hi @Alanad

 

What are the status of the modem lights? 

Alanad
Level 2
Power, DSL, 2.4G and 5g are green lights. The rest have no lights
Angeli
Moderator

Sorry. There's an unplanned outage in your area that is service affecting. Field technicians have been contacted to attend site and assist with investigation, ETA is 4:30PM AEST. TPG is working to resolve this outage as a priority. Please check our service status page for updates at https://www.tpg.com.au/support/servicestatus.php?category=36&timeframe=now