Welcome to the Community @dylantasker13
For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.
We have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-fttn/problems_connect_internet_nbn_fttn
In your case, our Engineers lodged the case with NBN Co and was able to restore the service after performing remote troubleshooting. However, the service keeps on dropping in which an NBN technician will be requested to resolve the issue.
Your assigned Engineer will be in touch with you via SMS or phone call once an update becomes available.
BasilDV
