Internet not working

[tessamossop]

Hi, our Internet is not working. The internet light is on but the network does not show up on devices?
Please help

[david64]

Do you have a computer connected by cable to wifi router? Is internet working on it?

Are the Wifi or 2.4G/5G lights on?

Is there a button on the router to enable wifi? On the back or top edge?

What model router is it? Wifi might not be enabled in the configuration.

[culbert31]

I have the same problem. I have had no internet for 2 weeks now. Impossible to get any response from TPG. Very frustrating. You cannot contact them. Do I have to wait until the end of the pandemic to get help from TPG?

[Chrisbly2015]

I believe it’s a bandwidth issue during perk times. Internet connection starts working after 8pm. This only started happening recently. TPG support chat is not available.

[Chrisbly2015]

This is the error message: dns_probe_finished_no_internet. I am connected directly to the modem. All lights are green.

[blackhat88]

Search around google. Like this one: https://whatsabyte.com/windows/dns_probe_finished_no_internet/

Change your default DNS server to a third party one. Such as Google's 8.8.8.8, 8.8.4.4 or OpenDNS's 1.1.1.1, 1,0,0,1. Let us know if it is still an issue.

[Chrisbly2015]

I am getting the same issue with Safari. There no internet connection

[Chrisbly2015]

Not a DNS issue. Chrome and safari work after 8 or 9pm. Was streaming on netfix last night.

[blackhat88]

If you have an iOS, can you download the My TPG app? Login to the app, go to Support -> Connection Status, and Test Your Connection when it drops. Pretty sure you can lodge a fault in there too but not too sure when you will get a response.

Post a reply and let me know if connection is fine but still drops out. Hopefully "Mod" can watch out for this thread. Worst case is you have to change the ISP.