Welcome to the community!
I was able to pull up your account using your community details and ran initial tests showing a possible line issue causing the service not to work.
I would like to arrange a call from one of our Technicians for further tests and investigation.
Kindly PM me your best contact number and preferred time today.
In case you need a reference on how to send a private message please click here.
Thanks for sending me your details. I arranged a call from one of our Technicians and I've seen you have been in touch with the, and this issue has been raised to our Engineering Team for further tests and investigation.
Assessment may take 24-48hrs and update will be provided by the assigned Engineer via SMS or phone call. Let me know should you require further assistance.