Internet not working

[Alanad]

Hi there,

We currently are having issues connecting to the internet. I have tried all the online trouble shooting recommendations and still nothing. 

Can someone please assist?

[Angeli]

Hi @Alanad, 

Welcome to TPG Community! 

Let me have your TPG customer ID or username via private message and I'll check your service status. 

How do I private message (PM) in the community
 

Regards, 

Angeli

[Alanad]

Thanks I just did

[Angeli]

Hi @Alanad, 

What are the status of the modem lights? 

[Alanad]

Power, DSL, 2.4G and 5g are green lights. The rest have no lights

[Angeli]

Sorry. There's an unplanned outage in your area that is service affecting. Field technicians have been contacted to attend site and assist with investigation, ETA is 4:30PM AEST. TPG is working to resolve this outage as a priority. Please check our service status page for updates at https://www.tpg.com.au/support/servicestatus.php?category=36&timeframe=now