Internet not working

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Level 1b
I lost my internet connection last night
This morning it was working
And now it’s not working again
What is going on?
1 REPLY 1
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Moderator

Welcome to the Community @dylantasker13

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-fttn/problems_connect_internet_nbn_fttn

 

In your case, our Engineers lodged the case with NBN Co and was able to restore the service after performing remote troubleshooting. However, the service keeps on dropping in which an NBN technician will be requested to resolve the issue.

 

Your assigned Engineer will be in touch with you via SMS or phone call once an update becomes available.

 

BasilDV