Internet or Lack of

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Level 1b
Level 1b
My internet does not work at all, it is OFF more than it’s on, disgustingly poor service. 0/10.

Sympathised with COVID19 but this is now ridiculous. Numerous attempts to contact TPG, hours on hold (TPG hung up COB each time), chat function does not work on new App. VERY VERY DISAPPOINTED WITH TPG & WILL BE CHANGING PROVIDERS The MINUTE MY CONTRACT ENDS.

You are not providing the service we have paid for in advance. No service - no payment.

As long standing customers we are disgusted. You have a mountain to climb to turn this around TPG.

Next move is to change providers, raise ACCC/TIO complaint.
1 REPLY 1
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Moderator

Hello SD,
Thank you for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
 Username
 Full Name
 Full Address
 D.O.B.
I will reply ASAP on receipt of the above.
Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download