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Hi @BenSmider
Welcome to the Community!
I'm sorry about the service disruption you've experienced. There was an unplanned outage that affected some customers in the Victoria area. It was declared resolved at 1:17AM AEDST today. I can see that your modem has been connected as of 1:10AM AEDST.
Let me know if you're still having technical difficulties so we can look into it further.
Regards,
Will