Internet painfully slow

[aliflint]

Hi there
I am in wynnum west (Qld). My internet is so so slow I can’t get anything done. I only have 1 device connected to wifi to lessen demands. I’m a Telehealth psychologist and need to urgently have reliable & efficient internet
Please help
Ali

[luisc]

Hi Ali,

Welcome to TPG Community!

We apologize about the delay in support last week as our support team was transitioning towards working from home in order for us to meet our commitment in providing assistance to our customers and at the same time keeping our team safe from harm.

Have you tried to test with a different modem?.

If ADSL , do you have a clear dialtone? it may help us to identify the problem with the line.