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Internet realy bad: donwload and upload

Level 2

I am now working at home and requiring to log in to our work email account.

I could log in but I cannot access my email, calendar and contacts.

Our IT personnel tested my modem and stated that it read very bad.

He suggested I put the cable from the modem to the laptop; I did

I retested the modem again and read Ping 9ms; download 11.2Mbps; upload 0.9Mbps.

He suggested options such as:

. could be the internet not the modem

. could be the modem - could be faulty

What is my plan comprise of?


Hi @luisamiller14


Welcome to the Community!


For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.


We have created this article that can guide you on How to Check for NBN Network Outage


If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link :

We've created an article that will guide customers to troubleshoot a Slow speed issue.


In your case, you are under the NBN 12/1 speed tier and the speed that you are getting seems within specification. We understand that you've upgraded your plan to NBN 50/20 speed tier and is still in progress. Further updates will be given once available.