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No internet or phone line since yesterday

Skygt
Level 2
Level 2
‎26-03-2020 05:22 PM
Hi
Tried to call support and didn’t work I really need the internet to work from home at the moment and need to know what is going on.
Address is 20 Marcus Rd Templestowe Lower Vic 3107
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BasilDV
Moderator Moderator
Moderator
‎02-04-2020 05:43 PM

Hi @Skygt

 

Before attempting the troubleshooting steps, we recommend that you do the following below.

  • Check our Service Status at https://www.tpg.com.au/servicestatus
  • "Power cycle" your ADSL modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server.

If you are still unable to connect to the Internet, you can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/problems_connect_internet.php

 

In your case, the ADSL line was disconnected since NBN is already available in the area. We understand that the service has been installed and working within specification.

 

BasilDV

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