Welcome to the community!
Due to precautionary measures to protect our staff from the COVID-19 outbreak, TPG’s telephone support team members will be transitioning to working from home.
TPG customer support channels during COVID-19 outbreak
If you're having issues with NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.
We have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area you may perform basic troubleshooting, we did an article that you may find helpful see this link below.
In this particular case, we ran an initial test to the service it shows connected to our network, we'd like to confirm on what particular device(s) you experience having no connection. If you're having connection difficulties with the device(s) connected via Wi-Fi.
We did an article that you may find helpful, see links below.
We've seen that one of our Complaints Resolution Case Manager is handling this case, we'll pass this to them for additional reference.