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I have NBN Cable Superfast but only getting under 20mbps download and upload.

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Level 1b

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I'm paying around $90 for NBN, but ever since day 1 I've only been getting speeds up to around 20mbps. 

My internet keeps lagging and seems even worse than my previous cable broadband internet. Why is that? I am paying more right now only to be disappointed every time.

I was expecting high speeds as TPG boasts 100/40 speeds, but I can't even reach 20...

Can someone please fix this ASAP. 

1 REPLY 1
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Moderator

Welcome to the Community @sharonchuuu

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-hfc-cable/problems_speed_nbn_hfc

 

We've also created some community articles that will help you improve your connection.

Refer to these links:

Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.

 

BasilDV