TPG customer support channels during COVID-19 outbreak

[Manuel]

Dear Customers,

Due to precautionary measures to protect our staff from the COVID-19 outbreak, TPG’s telephone support team members will be transitioning to working from home. We appreciate your patience as you may experience longer wait times.

Would you like to chat with us instead? Our customer support agents will also be available online via Chat Support.  To chat with us, please visit https://www.tpg.com.au/support/contact/.

We also encourage you to explore alternate self-serve support channels that may be able to assist you. We've put together a list of popular help guides and solutions below.

• We've released our brand new My TPG app, out now for both iOS and Android. Manage your TPG plan on-the-go with the ability to check bills, update payment details, change your NBN plan, check your connection status, update your details, plus more! Check it out at https://www.tpg.com.au/services/tpg-app. 

• TPG Community: https://community.tpg.com.au is the quickest place for customer support where you can search for solutions, check help guides and ask questions

• My Account: www.tpg.com.au/account is your secure portal for billing, accounts and payment information and plan changes. Click here for help using My Account

• Make a payment online: Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online

• Change your NBN plan online via www.tpg.com.au/account.Or click here for step by step instructions

• Installation help: query or reschedule your installation at www.tpg.com.au/install

• New connection setup help: All our setup guides are here

• NBN outages: Before contacting us, please check for any outages in your area at www.tpg.com.au/nbnoutage

• TPG Support: www.tpg.com.au/support for troubleshooting, setup help, modem guides and more

• Change your mobile plan online at www.tpg.com.au/account. Or click here for help changing your mobile plan 

We appreciate your patience and understanding and thank you for your continued support.

To chat with us, please visit https://www.tpg.com.au/support/contact/.

To check our the brand new My TPG app visit https://www.tpg.com.au/services/tpg-app.

Regards,

TPG