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TPG customer support channels during COVID-19 outbreak

Community Manager

Dear Customers,


Due to precautionary measures to protect our staff from the COVID-19 outbreak, TPG’s telephone support team members will be transitioning to working from home. We appreciate your patience as you may experience longer wait times.


Would you like to chat with us instead? Our customer support agents will also be available online via Chat Support.  To chat with us, please visit


We also encourage you to explore alternate self-serve support channels that may be able to assist you. We've put together a list of popular help guides and solutions below.


  • We've released our brand new My TPG app, out now for both iOS and Android. Manage your TPG plan on-the-go with the ability to check bills, update payment details, change your NBN plan, check your connection status, update your details, plus more! Check it out at


  • TPG Community: is the quickest place for customer support where you can search for solutions, check help guides and ask questions






  • New connection setup help: All our setup guides are here





We appreciate your patience and understanding and thank you for your continued support.


To chat with us, please visit


To check our the brand new My TPG app visit