Internet so slow

[Lsnell23]

My internet is connected enough for me to get iMessages but I can’t load anything on Netflix and webpages really struggle. I’ve been having slow internet but for the last few weeks just nothing loads at all.

Tried turning it off and on and tried different devices and nothing has made a difference

[Erika]

Hi @Lsnell23, 

Welcome to the Community! 

I've located your account using your Community details and has conducted series of tests. 

Currently, the line tests results shows a physical fault on the line outside your premises. 

I've now escalated your case to our Engineering team for further assessment and updates will be provided via SMS or phone call on the mobile number that we have on file within the next 24hrs. 

Should you have preferred contact time and number, please sent this to us via Private Message. 

For your reference, please check out this article on How do I private message (PM) in the community.

Regards,