Internet sooooo slow

Dianeandmoses
Level 2
Download at 21mbps and upload at 14.6!!
It’s almost 10pm so I’d have expected it to have less traffic?
Is there anyway for me to up my speed? This is honestly so frustrating, especially when I need to be in Zoom calls most of the working day. I’ve had to hotspot off my 5G so many times that’s I wonder whether it’s even worth having this plan anymore.
Any help would be GREAT!
1 REPLY 1
Shane
Moderator

Hi @Dianeandmoses,

 

Let us help fix the speed issues affecting the service. Could you tell us the devices affected and post a screenshot of the speed test result on this thread for reference.

 

In the event that the devices affected by the issue are connected via Wi-Fi, It's possible that the trouble you may be having could be WIFI-related (signal interference, distance, weak signal) if you're using a WIFI connection only. 

 

We recommend having a read on the following articles:

 

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

 

Regards,

 

Download at 21mbps and upload at 14.6!!
It’s almost 10pm so I’d have expected it to have less traffic?
Is there anyway for me to up my speed? This is honestly so frustrating, especially when I need to be in Zoom calls most of the working day. I’ve had to hotspot off my 5G so many times that’s I wonder whether it’s even worth having this plan anymore.
Any help would be GREAT!