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TP Link VR1600V - No internet

spryce
Level 2

I have reset this device as per the current status advice on the TPG website but there is still no internet. I need someone to check this connection please. 

4 REPLIES 4
spryce
Level 2

Just to be clear, there is no NBN outage in this area and this issue only seems to affect certain TPG customers with a TP Link VR1600V. 

BasilDV
Moderator

Hi @spryce

 

Before performing any troubleshooting, have you tried to check if the service is affected by an outage?

If not, please check it here:

If your service is not affected by an outage, please shoot me a PM with your TPG username or customer ID number.

 

BasilDV

spryce
Level 2

I cant even reply to your private message @BasilDV  . This platform is terrible.

 

"You have reached the limit for number of private messages that you can send for now. Please try again later."

 

I replied to the email I received with the details you required. 

BasilDV
Moderator

Hi @spryce

 

Can you try to respond to my PM again?

 

BasilDV