TP Link VR1600V - No internet

[spryce]

I have reset this device as per the current status advice on the TPG website but there is still no internet. I need someone to check this connection please. 

[spryce]

Just to be clear, there is no NBN outage in this area and this issue only seems to affect certain TPG customers with a TP Link VR1600V. 

[BasilDV]

Hi @spryce

Before performing any troubleshooting, have you tried to check if the service is affected by an outage?

If not, please check it here:

• How to Check for NBN Network Outage 
• TPG service status

If your service is not affected by an outage, please shoot me a PM with your TPG username or customer ID number.

BasilDV

[spryce]

I cant even reply to your private message @BasilDV  . This platform is terrible.

"You have reached the limit for number of private messages that you can send for now. Please try again later."

I replied to the email I received with the details you required. 

[BasilDV]

Hi @spryce

Can you try to respond to my PM again?

BasilDV